Policies
SHIPPING
All orders are shipped from California, USA with our carriers the United States Postal Service (USPS), and the United Parcel Service (UPS)
Due to large sums of orders, packing your order and delivering it to the post office will take 1-2 weeks. You will recieve a tracking number as soon as the shipping label has been purchased, and a secondary confirmation email stating that your order has been dropped off at the post office.
Shipping times are dependent on your country and location.
USA: Estimated 1-2 weeks
International: Estimated 2-3 weeks - 1 month
For international orders, shipping times can vary greatly due to processing at customs and may be delayed beyond 1 month.
Please keep a close eye on your tracking numbers to ensure your package is moving!
For all DIGITAL items, be sure to use coupon code "YAOI" to eliminate shipping costs. We will email the item to you within 1-2 weeks.
Tracking Numbers
All orders will be confirmed and a tracking number will be emailed to you using the email you used to purchase your order.
Please be aware that our carriers (USPS & UPS) sometimes make mistakes and do not update their tracking to reflect where your package actually is. Unfortunately this is out of our hands.
If for whatever reason your package doesn't arrive within the estimated timeframe above along with your tracking number never being updated at that time, you can send an email to [email protected] and we can provide you with any information needed to track down your order with the carrier.
Order Delays & Lost Packages
If you have not recieved a tracking number within 2 weeks of the order being purchased, please send us an email at [email protected] and we will try to figure out what happened with the order or email.
As stated in the tracking number information above, sometimes orders are delayed at customs, because of the weather, or for other reasons entirely out of our control. Once the package is dropped off at the post office, what happens to it is entirely out of our hands and it is your responsibility to file a claim for delays.
The same policy applies to lost packages. Unfortunately we cannot provide a refund or resend your items if the package is lost in the mail as we are very limited on the number of items we have left. We are not responsible for lost packages and this falls on the carrier. We are happy to provide any information needed for you to file a claim with the carrier in this case, and for that you can send an email to [email protected]
Please make sure all of your shipping details are correct when making your order! We are not responsible for any packages being sent to the wrong address or left in a mailing room at, for example, an apartment complex, and open to theft because of incorrect information, typos, or because a mailbox number wasn't properly provided.
Missing & Damaged Items
All of our items are double-checked for damage before being packed and shipped out, and mailed in bubbled casing to prevent damage.
We unfortunately cannot provide a replacement item if it gets damaged or if the package gets unsealed and the contents lost during shipping due to the low number of stock we have left for our items. The responsibility of handling packages with care falls on our carriers. We can, of course, provide any information necessary for you to file a claim with the carrier. In this case, please send us an email at [email protected]
For missing items, as in, items that we forgot to place in your package as the package came in still sealed, we are happy to reship your item to you with no extra cost! Shoot us an email at [email protected]!
Please be aware that if stock is entirely out on the item, then we will suspect that you are trying to get a free extra item as we very carefully handle our stock numbers and tracking with bigcartel. In this case, we cannot reship the item to you.
Tariffs & Other Fees
We are not responsible for any fees that may accumulate due to tariffs, customs, at the point that your package is dropped and signed off to you, or any other potential fees. These are unfortunately out of our hands.
Project Info & Donation to AID IA
We are not affiliated with TAG. We are also not affiliated with Jellybox Studio, who are the rightful owners of the characters used to head this project. We are simply a collection of artists & animators, social workers, and fans who want to help and support the animation community.
100% of ALL funds made from our sales have been and will be donated to AID IA - the mutual aid fund used to help animation workers who are financially struggling in the current industry climate.
Questions?
For any other information, check out our carrd at unionyaoizine.carrd.co, or shoot us an email at [email protected]!
All orders are shipped from California, USA with our carriers the United States Postal Service (USPS), and the United Parcel Service (UPS)
Due to large sums of orders, packing your order and delivering it to the post office will take 1-2 weeks. You will recieve a tracking number as soon as the shipping label has been purchased, and a secondary confirmation email stating that your order has been dropped off at the post office.
Shipping times are dependent on your country and location.
USA: Estimated 1-2 weeks
International: Estimated 2-3 weeks - 1 month
For international orders, shipping times can vary greatly due to processing at customs and may be delayed beyond 1 month.
Please keep a close eye on your tracking numbers to ensure your package is moving!
For all DIGITAL items, be sure to use coupon code "YAOI" to eliminate shipping costs. We will email the item to you within 1-2 weeks.
Tracking Numbers
All orders will be confirmed and a tracking number will be emailed to you using the email you used to purchase your order.
Please be aware that our carriers (USPS & UPS) sometimes make mistakes and do not update their tracking to reflect where your package actually is. Unfortunately this is out of our hands.
If for whatever reason your package doesn't arrive within the estimated timeframe above along with your tracking number never being updated at that time, you can send an email to [email protected] and we can provide you with any information needed to track down your order with the carrier.
Order Delays & Lost Packages
If you have not recieved a tracking number within 2 weeks of the order being purchased, please send us an email at [email protected] and we will try to figure out what happened with the order or email.
As stated in the tracking number information above, sometimes orders are delayed at customs, because of the weather, or for other reasons entirely out of our control. Once the package is dropped off at the post office, what happens to it is entirely out of our hands and it is your responsibility to file a claim for delays.
The same policy applies to lost packages. Unfortunately we cannot provide a refund or resend your items if the package is lost in the mail as we are very limited on the number of items we have left. We are not responsible for lost packages and this falls on the carrier. We are happy to provide any information needed for you to file a claim with the carrier in this case, and for that you can send an email to [email protected]
Please make sure all of your shipping details are correct when making your order! We are not responsible for any packages being sent to the wrong address or left in a mailing room at, for example, an apartment complex, and open to theft because of incorrect information, typos, or because a mailbox number wasn't properly provided.
Missing & Damaged Items
All of our items are double-checked for damage before being packed and shipped out, and mailed in bubbled casing to prevent damage.
We unfortunately cannot provide a replacement item if it gets damaged or if the package gets unsealed and the contents lost during shipping due to the low number of stock we have left for our items. The responsibility of handling packages with care falls on our carriers. We can, of course, provide any information necessary for you to file a claim with the carrier. In this case, please send us an email at [email protected]
For missing items, as in, items that we forgot to place in your package as the package came in still sealed, we are happy to reship your item to you with no extra cost! Shoot us an email at [email protected]!
Please be aware that if stock is entirely out on the item, then we will suspect that you are trying to get a free extra item as we very carefully handle our stock numbers and tracking with bigcartel. In this case, we cannot reship the item to you.
Tariffs & Other Fees
We are not responsible for any fees that may accumulate due to tariffs, customs, at the point that your package is dropped and signed off to you, or any other potential fees. These are unfortunately out of our hands.
Project Info & Donation to AID IA
We are not affiliated with TAG. We are also not affiliated with Jellybox Studio, who are the rightful owners of the characters used to head this project. We are simply a collection of artists & animators, social workers, and fans who want to help and support the animation community.
100% of ALL funds made from our sales have been and will be donated to AID IA - the mutual aid fund used to help animation workers who are financially struggling in the current industry climate.
Questions?
For any other information, check out our carrd at unionyaoizine.carrd.co, or shoot us an email at [email protected]!